Here are a few key points from the book “The Leadership Secrets of Santa Claus,” by Eric Harvey, David Cottrell, Al Lucia and Mike Hourigan.
Build a Wonderful Workshop
Make the mission the main thing.
Focus on your people as well as your purpose.
Let values be your guide.
Choose Your Reindeer Wisely
Hire tough so you can manage easy.
Promote the right ones, for the right reasons.
Go for the diversity advantage.
Make a List and Check it Twice
Plan your work.
Work your plan.
Make the most of what you have.
Listen to the Elves
Open your ears to participation.
Pay attention to how you’re perceived.
Walk a while in their shoes.
Get Beyond the Red Wagons
Help everyone accept the reality of change.
Remember the customer is really in charge.
Teach “the business” of the business.
Share the Milk and Cookies
Help them see the difference they make.
Do right by those who do right.
Expand the reinforcement possibilities.
Find Out Who’s Naughty and Nice
Confront performance issues early.
Coach “the majority in the middle.”
Don’t forget the superstars.
Be Good for Goodness Sake
Set the example.
Establish guidelines and accountability.
Remember that everyone counts.