Leading Inspiration: Santa Leadership Tips

Here are a few key points from the book “The Leadership Secrets of Santa Claus,” by Eric Harvey, David Cottrell, Al Lucia and Mike Hourigan.


Build a Wonderful Workshop

Make the mission the main thing.

Focus on your people as well as your purpose.

Let values be your guide.


Choose Your Reindeer Wisely

Hire tough so you can manage easy.

Promote the right ones, for the right reasons.

Go for the diversity advantage.


Make a List and Check it Twice

Plan your work.

Work your plan.

Make the most of what you have.


Listen to the Elves

Open your ears to participation.

Pay attention to how you’re perceived.

Walk a while in their shoes.


Get Beyond the Red Wagons

Help everyone accept the reality of change.

Remember the customer is really in charge.

Teach “the business” of the business.


Share the Milk and Cookies

Help them see the difference they make.

Do right by those who do right.

Expand the reinforcement possibilities.


Find Out Who’s Naughty and Nice

Confront performance issues early.

Coach “the majority in the middle.”

Don’t forget the superstars.


Be Good for Goodness Sake

Set the example.

Establish guidelines and accountability.

Remember that everyone counts.


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