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Q & A About Resilience

Q: This past year has been very difficult for my employees and me. The economy has impacted not only our company’s bottom line, but also our personal lives. How, as a leader, do you keep you and your employees’ spirits positive during these tough periods? A: “The greatest glory of living lies not in never [...]

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Q & A About Conflict

Q: In meetings we have various opinions expressed. This is good because it adds many ideas to the mix, but at times it results in a great deal of conflict and no decisions being made. Do you have any models of conflict management? A: Thank you for your question. Part of making a situation, a [...]

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Q & A About Servant Leadership

Q: I often hear about “Servant Leadership.” What does this really mean? A: The phrase “Servant Leadership” was coined by Robert K. Greenleaf in The Servant as Leader, an essay that he first published in 1970. In that essay he said: “The servant leader is servant first…It begins with the natural feeling that one wants [...]

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Q & A About Training

Q: At our company we are always looking at what training is needed and how best to implement the training so it is effective in both the short and long run. Any tips in this area? A: Thank you for a great question. As the summer comes to an end, companies often begin to ramp [...]

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Q & A About Onboarding

Q: I have heard about onboarding. Can you tell me a little more about this? A: Thank you for a great question. Onboarding refers to, from the starting point of interviewing job applicants, the process of orienting, training and helping a new employee become part of the work group and culture. Here are thoughts from [...]

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Meeting Management

Q: Any tips for good meeting management? A: Thank you for a great question. Here are some tips: Prepare for the Meeting • Define the objectives and desired outcomes. Know what you are trying to achieve by having a meeting. • Determine if a different activity or medium could be used besides a meeting. A [...]

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Critical Thinking

Q: What is critical thinking? A: Thank you for a great question. Here are thoughts from Michael Scriven and Richard Paul from the National Council for Excellence in Critical Thinking Instruction.   A Brief Conceptualization of Critical Thinking Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing and/or evaluating [...]

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Leading Inspiration: Q & A About Bullying

Q: I hear a lot about workplace bullying. Could you tell me what this involves, the impact and what can be done about it? A: Great question. We hear a lot about bullying of children and adolescents, especially in schools, but bullying can also occur at work. Workplace bullying refers to repeated, unreasonable actions of [...]

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Leading Inspiration: Q & A About Change Management

Q: We have so much change going on at work. Some employees seem to “go with the flow,” while others seem to resist any suggestions. What can I do to help employees deal with change? A: “The only person entirely comfortable with change is a wet baby.” This short quote says a great deal. Very [...]

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Leading Inspiration: Q & A About Generations

Q: My workplace is made up of employees ranging in age from 19 to 67. At time it seems employees really struggle with each other because of the difference in age. Any tips on how to address these situations? A: Thank you for a great question. For the first time in history, four distinct generations [...]

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